GeneralBy accessing the NEA website ("this website"), you shall be deemed to have
accepted to be legally bound by these Terms and Conditions. If you do not agree
to these Terms and Conditions of Use, please discontinue using this website. |
Interpretations
"Customer" means the user of the Services
"NEA" means the National Environment Agency which is the provider of the
Services;
"Services" means the electronic services offered by NEA in this website. |
Services
The Services provided herein are conditional upon the Customer's acceptance of
and compliance with these Terms and Conditions or any modification made to these
Terms and Conditions by NEA from time to time. For avoidance of doubt, the
Customer is deemed to accept these Terms and Conditions upon the use of the
Services.
NEA shall have the right to suspend or terminate the Services, or to reject any
payment made by the Customer without giving prior notice to the Customer. |
Amendments to the Terms and Conditions
NEA may, without giving prior notice, modify these Terms and Conditions from
time to time. |
Warranties
NEA makes no warranty that the Services, software or information or materials
provided will be uninterrupted, timely, accurate, reliable, secure or error free
and expressly disclaims all liability whatsoever. |
Customer's Obligations
The Customer shall ensure that any information posted or permitted or caused to
be posted by the Customer is true and accurate and shall be solely responsible
for the contents therein.
The Customer shall promptly provide to NEA, upon request, any additional
information which NEA may consider necessary in providing its Services. |
Limitation of Liability
The Customer shall not hold NEA liable under any circumstances whatsoever for
any claim, action, demand, damage or loss as a result of the Customer using the
Services. |
Customer's Indemnity
The Customer shall indemnify NEA at all times from any claim, action, demand,
damages, loss, expense or cost which NEA may suffer or incur as a result of the
use of the Services by the Customer. |
Intellectual Property Rights
All intellectual Property rights in the materials and information contained in
this website or supplied to the Customer by the Services shall belong solely to
NEA and these material and information shall not be reproduced or used by the
Customer for any other purpose unless with the prior written approval of NEA. |
Payment
The Customer shall make payment for the Services in accordance with the terms
and conditions for payment specified in the webpages of the specific Services. |
Rollback For Failed Transactions
If you encounter any technical problem in the course of the transaction, please
contact NEA to check the status of your transaction. Please provide the
following details:
- Transaction identification number (if any)
- Point at which error occurred
- Time of transaction,
- Error message (if any),
- Payment mode selected and
- Transaction amount.
|
Refund Policy
The Customer shall have no right to any refund for payment made for the Service
once NEA has started to process the Services for the Customer.
However, in instances where the Customer feels that a refund is justifiable,
he/she must submit a written request for refund.
Any request for refund must be submitted to NEA by post to:
Environment Building
40 Scotts Road #13-00,
Singapore 228231.
Alternatively, request can be sent via email to
Contact_NEA@nea.gov.sg.
Please provide the following details together with your request, unless
otherwise stated in the specific Service's website:
- Transaction identification number
- Reasons for cancellation or refund
All requests submitted are subject to approval on a case-to-case basis. |
Receipt of Payment
NEA shall not be required to supply any receipt for payments made by the
Customer to NEA through the Services or by electronic means. |
Applicable Law
The law governing these Terms and Conditions shall be the laws of Singapore and
any dispute arising from the use of the Services or in relation to these Terms
and Conditions shall be submitted to the exclusive jurisdiction of the courts in
Singapore. |
Exclusion of Third Party Rights
No person other than the Customer and NEA shall have any right under the
Contracts (Rights of Third Parties) Act to enforce any of the terms of these
Terms and Conditions. |